Backup Questions

Can I backup my entire drive with Agency Backup?

No. Agency Backup is designed to only backup user files and not system or program files.  In the event of a computer crash, it is recommended that you reinstall the operating system and all programs from the original disks.

Can I schedule the backup to run whenever I want?

Yes, the Remote Backup software lets you set your own backup schedule.

How are files deleted from storage?

The Agency Backup server software manages file deletions.  Agency Backup maintains the following data retention settings on our Data Centers for our customers.

Files are backed up in backup sets that you can define.  Data backup sets older than 30 days are deleted, but your most recent version, of the backup set,  is always kept.  Files that you have previously backed up and then deselected from a  backup set will be deleted with its last backup set after 30 days If that backup set has a newer version on the server.

How long does it take to back up my data?

The time it takes to backup is for the most part a function of your upload bandwidth speed and the amount of data being backed up

How much data can I backup?

As much as you want.  Your limitation will be with your internet connection upload speed.  Note: You will be charged on the amount of actual compressed data you store.  See the Agency Backup pricing page for more information.

How often can I do a backup?

You may backup your data as often as you like because you set a backup schedule that works best for your company.  The system comes with two pre-configured backup sets.  The default backup set  is scheduled to perform 5 incremental backups a week.   A second backup set is scheduled to perform a full backup of its files on the 1st 3rd and 5th Friday's of the month.

What files should I select?

Agency Backup is intended to protect your critical data files, not the commercial software that you install from disks or CD.  You should focus on mission critical data files, which are files that you would have to have to continue your business and/or files that cannot be easily replaced. Examples would include accounting, income tax, contact management data, etc.

The Remote Backup software comes with predefined filters, which allow you to automatically select certain file extensions without knowing where all the files are located.  The default backup set is set to backup some of the most common file types such as: .mdb, .sql, .doc, .xls, .pst, .msg, .qbb, .tax etc...

Don’t backup up operating system files or program files which can be replaced.  We also recommend that you not back up multimedia files.

Can I backup open and locked files with the Remote Backup software?

Files and databases that are in use during the backup process will more than likely be skipped until the next backup session.  To get around this problem, The Remote Backup software can be used with the optional Open File Manager program to make sure that these open and locked files get backed up successfully.